Pan-African financial institution, United Bank for Africa Plc, has premised customer satisfaction on innovation, optimisation and upgrading of banking platforms.
The Head of Operations, UBA, Alex Alozie, said this during a virtual press briefing to mark the 2020 customer service week on Wednesday.
He said the bank recently embarked on transformation of its processes to ensure that customers’ expectations were not only met, but surpassed while enjoying seamless and world-class banking services.
In ensuring this, he said, the bank embarked on several initiatives that included streamlining and automating its processes, upgrading technology, training, and rewarding staff excellence all towards ensuring that customers enjoy the very best of services.
He said the bank had intensified its focus on putting the customer first, while still reaffirming its leadership position.
Alozie said that in line with this year’s theme, ‘Dream Team,’ which embodied UBA’s core goals, the bank had recorded considerable milestones in its journey.
He said, “In the last one year, we have embarked on an intensive drive to transform our services across all service touch points including but not limited to banking halls, channels – internet, mobile, USSD, etc in Nigeria, Africa, and territories where we operate.
“We have ensured that our customers enjoy self-service, where they can carry out their transactions seamlessly on their devices, without visiting the banking hall.
“This has further boosted customers’ confidence as the services provide ease and convenience, especially during the COVID-19 pandemic.
“Honestly, I will say that the pandemic brought out the best of us.
“With newly improved products like UBA Connect – where our customers can carry out transactions from anywhere in the world – and our recently improved mobile App, our uptime has improved significantly, and our branch operations have also recorded considerable improvement.
“All these are the outcome of the transformation journey which we embarked upon.”
