Fidelity Bank introduces customer service software

Fidelity Bank has upgraded its mobile-based banking application, tagged Fidelity Online Banking app, to ensure efficient banking services to customers.
This is contained in a statement issued by the bank on Friday in Lagos.
The statement said that the software had put the financial institution in a pole position to drive efficient service delivery.
It stated that the application would place innovative financial services in the hands of Nigerians residing in un-served and underserved communities.
The statement said that the move was the bank’s way of meeting the financial inclusion mandates of the Central Bank of Nigeria.
“With an increasing customer base, Fidelity Bank is channeling significant human and financial resources towards building an innovative, secure digital banking platform with a huge emphasis on superior user- experience,” the statement said.
It added that the upgrade would enable subscribers of the online banking application to carry out banking transactions beyond financial services such as funds transfers and bills payment.
Mr Adédèjì Olówè, the bank’s Divisional Head of Electronic Banking, was quoted by the statement as saying that the new Fidelity Online app was not just an upgrade of the old but a new application with enhanced features.
Olówè said that the application could be used with a range of mobile devices such as Apple, Samsung, Blackberry and other Android products.
He explained that the app offered customers a simple, seamless and secure 24 hours banking application.
“The upgrade is significant considering the growing number of Nigerians moving from the banking halls to mobile phones or tabs to do their day-to-day banking transactions,” Olówè said. (NAN).