FirstBank of Nigeria Limited on Monday announced that it has achieved the recertification of the international Business Continuity Management – ISO22301 (Societal Security: Business Continuity Management System).
The feat, the bank explained in a statement accentuates its commitment to constantly delight its customers through excellent service delivery whilst ensuring the safety and protection of customers’ investments as well as its assets.
It explained that the recertification was achieved after it successfully completed the three-year certification maintenance cycle, which encompasses the annual surveillance audit for two years and a rigorous recertification audit recently conducted by the British Standard Institute (BSI).
“Having been the first institution in Nigeria to achieve the BS25999, global Certification on Business Continuity Management in 2011, and upgrade to the new international certification on Business Continuity Management – ISO22301 in 2013, this recertification has again demonstrated the bank’s sustained leadership position in the industry and its continued investment in business architecture designed to withstand the full spectrum of downside risks to our operations,” it added.
According to FirstBank’s Group Managing Director/Chief Executive Officer, Bisi Onasanya, the attainment of the feat reassures customers of the bank’s resilience and continuous improvement in line with global best practices.
“Ultimately, this elevates the FirstBank brand, underpinning its competitive advantage and reinforcing the confidence of its stakeholders in their relationship with the bank,” he added.
Onasanya noted that the bank would continue to imbibe the BCM culture in a sustainable manner and make the desired progress in this regard. “This is consistent with our brand promise to always put our customers first and deliver the ultimate gold standard of value and excellence” he said.
FirstBank of Nigeria Limited, a subsidiary of FBN Holdings Plc, is one of Nigeria’s leading financial services institution by total assets and gross earnings and one of the largest corporate and retail banking financial institutions in sub-Saharan Africa (excluding South Africa). Since its establishment in 1894, the Bank has consistently built relationships with customers focusing on fundamentals of good corporate governance, strong liquidity, risk management and strong capitalisation.
FirstBank operates an extensive distribution network with over 750 business locations (623 branches, 61 quick service points and 69 cash centers/agencies), over 2,464 ATM’s and over 9 million customer accounts. The Bank provides a comprehensive range of financial services and has international presence through its subsidiaries, FBN Bank (UK) Limited in London and Paris, FBNBank DR Congo, FBNBank Ghana, International Commercial Bank (ICB) The Gambia, Guinea, Sierra-Leone and Senegal as well as its Representative Offices in Johannesburg, Beijing and Abu Dhabi.
