Dana Air has launched a self-service kiosk at the Murtala Muhammed Airport 2 to underscore its customer service.
According to the airline, the self-booking kiosk, which is the first at the terminal, is a platform that enables travellers to book the airlines’ tickets, modify tickets, book on hold, pay for tickets, and reschedule their tickets on the spot as well as get information on promos and events.
The airline said its guests could also avoid the irregular queues at the counters and book, pay as well as check in online conveniently at the self-service kiosk, which would be operational 24 hours everyday.
The Dana Air’s Communications Manager, Kingsley Ezenwa, said at the launch that the airline reviewed its services regularly to see how best to serve its guests.
He said, “The self-booking kiosk is just one, out of the many innovations our esteemed guests should expect from us in 2017, as we will continue to deploy necessary technology to meet and exceed the flying aspirations of our guests. As an airline committed to offering desired services to its guests, we feel there is a need to continue to churn out innovations driven by passion for what we do; and technology, so we can keep up with our vision.
“Also, as part of efforts to make our frequent flyer programme a truly rewarding experience for our guests, we have partnered various hotels and cab service providers to give huge discounts to members of our frequent flyer programme, Dana Miles.”
The Chief Executive Officer of BASL, operators of the MMA2, Captain Jari Williams, said Dana Air was one of the leading airlines at the terminal.
“They will stop at nothing, just to satisfy their customers. This is just a commendable attempt towards enhancing passenger experience while reducing the time passengers have to wait to book or pay for their tickets,” he said.
