Managing Director/Chief Executive Officer, Fidelity Bank Plc, Nnamdi Okonkwo, has reiterated the bank’s commitment to efficient processing of trade transactions.
He made the pledge during the presentation of the 2014 Straight Through Processing, STP award to the bank by Deutsche Bank, where the bank emerged the second runner up in the STP category.
“This is an award for efficient processing of transactions. It is just a testament of the improvement fidelity bank has been making concerning how we process our trade transactions. This is the fifth time that we will be coming up here for this award and we are very pleased that each year we get nominated and we either win or come second. We will continue to do even better to delight our customers. We have won it a few times and next year we believe we will again. What this means to us is that somebody is recognising the efficiency in our processing of trade transactions in Fidelity bank,“ he stated.
Also speaking, Executive Director, Shared Services, Fidelity Bank, Ugochukwu Chijioke said: “We are very happy to feature in this edition of the award. It means a great deal to us at Fidelity bank. To work hard and do well is one thing but to be internationally recognised is a different ball game entirely. This is like the Olympics of recognition in STP awards and Fidelity is always on top of it.”
Earlier in a welcome address, Deputy Country Head, Deutsche Bank AG Lagos, Mrs. Adeola Azeez said noted that 2014 was a tough year for most financial institutions and that it is in the midst of such challenges that the Bank is recognising the achievements of the correspondent banking space despite the challenges.
“We celebrate our partners for achieving the STP rates between 97 and 100 per cent. You have all achieved over 99 per cent STP rate.
“Deutsche bank is primarily an intermediary bank. We rely on the quality of our client’s processing to maintain our own high STP, to process efficiently and quickly. Our overall STP is around 97 per cent, only achieved because of our client’s diligence and attention to detail,” she added.
