In today’s world of technology and speed, convenience is the name of the game and this is so true for the 21st century financial institutions, as they are constantly challenged to provide customers with convenience, relevance, and ease of transactions.
As financial institutions across the globe tussle to increase their wallet share of customers’ pockets, it would take only ingenious and innovative institutions to satisfy consumer appetites for multi-channel transactions, as well as anticipate customers’ needs for reliable and safe solutions to meet their expectations.
First Bank of Nigeria Limited, Nigeria’s most valuable banking brand, has for over 120 years remained committed to offering value-added services that suit the lifestyle of its customers.
As part of its drive to leverage evolving technology in providing cutting-edge banking services to its customers, the Bank has continuously revamped it mobile banking application – FirstMobile – to boost convenience and ease of banking as well as enhance customers’ digital banking experience. The Bank recently increased its maximum daily limit to N500,000.00 without the use of a token and a total daily transaction limit of N1,000.000.00.
The mobile banking app which is secure and easy to use, allows users to carry out banking transactions on the go from their mobile phones anywhere in the world. FirstMobile comes with a user-defined transaction pin which is an extra security feature and customers can also perform the following actions on the enhanced app: Change Transaction PIN, Reset Transaction PIN, Synchronize token, and change their log in pin – mPIN.
With the integrated lifestyle mobile banking app, customers can enjoy real-time mobile banking services such as domestic funds transfer from self-owned accounts to FirstBank accounts and other banks’ accounts; make quick airtime purchase for self and others on all mobile networks; numerous bill payments; cheque services including confirm cheque and stop cheque; flight booking; and quick account services such as account balance inquiry, statement view and much more. it is also worthy of note that In December 2016, FirstMobile recorded a milestone in its user numbers with the attainment of 1million active users while over N1.3trillion transaction volume has been consummated using the FirstMobile app since its launch in 2015. The FirstMobile app is currently available for download on Google Play store, Blackberry World and Apple store.
