The House committee on Privitasation and Commercialisation has commended Ikeja Electricity Distribution Company, IKEDC for its continuing customer and stakeholder engagement activities geared towards ensuring prompt issue resolution and enhancement of power distribution to customers within the IKEDC network.
Speaking during the committee’s oversight tour to IKEDC, Hon. Khadija Ibrahim Bukar, the committee chairman noted that the upgrade of the company’s contact centre to entertain calls from Customers in the major Nigerian languages as well as forums with customers and Community Development Associations is indicative of a healthy development that will enhance the desired growth of the sector.
According to her: “IKEDC has made the most progress among the discos in customer service, stakeholder engagement, and human resource development. while technology sits at the base of the company, the human element cannot be ignored. I urge IKEDc to keep this trend up and even improve on it.”
Also speaking, Engr Abiodun Ajifowobaje, Md/CEO, IKEDC said the company had since the handover last November adopted innovative approach to achieving quick wins in the face of the challenges of inadequate power supply, vandalism, energy theft and gas shortage.