The Nigerian Communications Commission, NCC has launched a Service Charter to drive home the federal government’s excellence service delivery objective.
Speaking at the event in Abuja, the Executive Vice Chairman of NCC, Dr. Eugene Juwah said, the launch of the Charter has become imperative as the commission is driven by the desire to ensure that service delivery is optimized and people’s expectations met on a timely basis.
The Charter, when implemented, according to NCC, will ensure effective and efficient delivery of the commission’s mandates and programmes with the Nigerian populace.
The Charter is a public document that specifies the commission’s standards of service delivery, informs customers of their rights and helps them determine whether they were served right or otherwise by the commission.
Juwah explained that the Service Charter is in compliance with the directives of the federal government.
The EVC observed that the various Service improvement initiatives like the telecom consumer parliament, establishment of contact centres where consumers can seek redress when service fails among others, would be reviewed regularly to enable their users implement improvement plans that are based on citizens’ priorities.
Also speaking at the event, the SERVICOM National Coordinator and Senior Special Adviser to the President, Mr. Sybriks Obriki said that the introduction of the Service Charter programme into public institutions would not only enhance effective service delivery but also boost public confidence in government establishments.
He urged NCC to put in more effort at ensuring that the programme succeeds, especially as it regards the mandate upon which it was established.
He said that federal government was determined at ensuring that the goal of excellence service delivery in all its agencies was achieved.