The Nigerian Communication Commission (NCC) says it is poised to empower telecom consumers with adequate information and education through constant engagements at various levels across the country.
The commission said on Thursday that this was part of its determined efforts to ensure that telecom consumers get real value for their money through effective service delivery.
Speaking at a one-day consumer outreach programme in Yenagoa, the Bayelsa State capital, the Vice-Chairman and Chief Executive Officer, NCC, Prof Umar Danbatta, said the regulatory agency had put in measures to ensure that Nigerians were not short-changed by operators.
He said the 98th edition of the COP was one of the initiatives of the commission to bring together telecom consumers in the rural areas with the network operators and the NCC to discuss and proffer solutions to identified problems, among others.
Represented by the Deputy Director, Consumers Affairs Bureau, NCC, Alhaji Ismail Adedigba, the EVC stated, “The programme is to enable a tripartite meeting of the regulators, operators and consumers with a view to enlightening telecom consumers and resolve pressing consumer issues with respect to the provision of telecom services.
Danbatta said the commission had been inundated with various complaints, such as unsolicited text messages and calls, and failure to roll over unused data at the expiration of data bundle subscription by service providers, among others
He said the commission, in response to the complaints, had developed a short code, 2442 DND, to solve the problem of unsolicited text messages/calls, insisting that it was at present working to abate many other menaces, which intend to short-change the consumers.
